Harley-Davidson Online Shop Return Policy

Note: These conditions do not limit your legal right of withdrawal in any way. You can find details about your legal right of withdrawal in our Terms of Sale.

Free returns are offered for all our products (clothing - leather - shoes - accessories) within 14 days.
To benefit from the free return opportunity; In accordance with our return policy, a full refund will be given provided that the products are in new, unworn condition and in their original packaging.
Please note that the consumer cannot exercise his right of withdrawal arising from the contracts in the delivery of goods whose protective elements such as packaging, tape, seal and package have been opened after delivery and which are not suitable for return in terms of health and hygiene.
Items not returned in their original packaging will be rejected.
Refunds will not be accepted for any items that have been altered, damaged or otherwise altered.
Brand labels, warranty papers (if applicable), certificates (e.g. authenticity, hardness and estimated value (if applicable)) and stickers must remain on the product and be sent with the product when you wish to return it. Products must be returned in their original packaging.
Returns cannot be accepted for products that are defined as single remaining items as stated in the sale.
Scratches, impacts, etc. on the products. The product itself and its packaging should not be wet.
If you return more than one product from the same order, you must use an extra shipping box.
If you are going to return more than one product in more than one order, you must create a different return request for each order.
The control process will begin when the returned products reach us. This process is normally completed within 7 days.
Control regarding returns of Harley-Davidson branded shoes - boots and boots group is carried out by Yeşil Kundura Sanayi A.Ş. It is made by the company. For the products you return in this product group, the review of the product in question is carried out by Yeşil Kundura Sanayi A.Ş. Your refund will be processed according to the results of this review. This process will be completed within a maximum of 20 business days following the arrival of the product in question to Yeşil Kundura Sanayi A.Ş.
If there is no problem with the checked product, the refund will be refunded to you through the channel through which you made the payment. Payment refund will be completed by us within 1-2 days after the refund is processed, but the time period for the payment to be reflected may vary depending on your payment service provider.
If the product packaging has been opened, this product cannot be returned or exchanged for health protection reasons unless there is a manufacturing defect with the product.
These return conditions cover purchases made through the harleydavidsonshop.com.tr website. Purchases made through this website cannot be returned or exchanged in our stores, and return and exchange conditions may vary for purchases made through stores.
Products purchased from a source other than harleydavidsonshop.com.tr.
Products damaged by misuse or neglect (contact with chemicals, corrosive substances, open flame, high heat, sharp objects, etc.).
Products damaged due to incorrect or misuse.
We do not currently accept exchange requests for online sales. However, if you are having a problem with your order, please contact us at 4442380 between 10:00 - 19:00 on weekdays, Monday - Saturday, and 10:00 - 17:00 on Saturdays.
If you have received a wrong/different product than what you ordered, contact us at 4442380 between 10:00 - 19:00 on weekdays, Monday - Saturday, and between 10:00 - 17:00 on Saturdays, and we will return this product and get a new product. We will assist you with shipping it to you.
Distance contracts are contracts established by using remote communication tools between the parties up to and including the moment the contract is established, within the framework of a system created for the remote marketing of goods or services, without the simultaneous physical presence of the seller or provider and the consumer.
Before accepting the distance contract or any corresponding offer, the consumer is informed clearly and understandably by the seller or provider that he will be obliged to pay on the issues specified in the regulation and if his order is approved. The burden of proof that the consumer has been informed belongs to the seller or provider.
The seller or provider fulfills its obligation within the promised period from the moment the consumer reaches it. (Amended sentence: 24/3/2022-7392/7 art.) In any case, this period cannot exceed thirty days in the sale of goods, except for contracts regarding goods prepared in line with the consumer's wishes or personal needs. If the seller or provider does not fulfill its obligation within this period, the consumer may terminate the contract.
Consumer, fourteen has the right to withdraw from the contract within 1 day without giving any reason and without paying any penalty. It is sufficient that the notification regarding the exercise of the right of withdrawal is sent to the seller or provider within this period. If the seller or supplier is not properly informed about the right of withdrawal, they are not bound by the fourteen-day period to exercise the right of withdrawal. In any case, this period ends one year from the end of the withdrawal period. The consumer is not responsible for any changes or deteriorations that occur due to the usual use of the goods within the right of withdrawal period.

(Amended: 24/3/2022 - 7392/7 art.) Intermediary service providers, who mediate the establishment of distance contracts on behalf of the seller or provider with the system they have created, shall be subject to the demands and demands of consumers regarding the issues determined by the regulation during the usage period of the rights and obligations arising from the distance contracts established through the system. It is obliged to establish a system suitable for transmitting and tracking their notifications and to keep it open uninterruptedly.

(Added: 24/3/2022-7392/7 art.) Those operating as intermediary service providers, regarding the distance contracts they mediate;

In distance contracts, out-of-scope contracts, the rights and obligations of the intermediary service provider who mediates the establishment of a distance contract with the consumer, seller and provider, the right of withdrawal, the obligation to inform, delivery and other application procedures and principles are determined by the regulation.

Products We Do Not Refund:

Change:

Faulty Product:

Our Yurtiçi Kargo free return code for your returns: 955240755

Company Name: Deniz Motorlu Araclar Yatırım A.Ş.

Company Address: Beyazevler Mah. Akçay Cad. No: 103 Optimum AVM Harley-Davidson Store Gaziemir / Izmir

Company Phone: 444 23 80

Right of Withdrawal in Distance Contracts (Law on Consumer Protection No. 6502):

ARTICLE 48

a) Jointly and severally with the seller or provider in providing preliminary information to the consumer, confirming and proving it,

b) Except for cases where data entry is made by the seller or provider, deficiencies in the matters required to be included in the preliminary information determined by the regulation,

c) Keeping records regarding the transactions made by consumers with sellers or providers due to the matters stated in this article and providing this information to relevant public institutions and organizations and consumers upon request,

ç) For each transaction in which the sellers and providers are caused to act contrary to the provisions of this article due to their practices contrary to the contract regarding the intermediary service they have made with the seller or provider,

d) In case of collecting the fee on behalf of the seller or provider, the seller or provider shall be responsible for the obligations regarding delivery or performance and the right of withdrawal, except for cases where the price is transferred to the seller or provider after the delivery or performance of the goods or services to the consumer and the use of the rights in Articles 11 and 15. severally together with

e) Failure to fulfill the contract at all or properly in the campaign, promotion or discount sales they organize without the approval of the seller or supplier,

f) It is responsible for ensuring and proving that the issues included in the preliminary information are compatible with the information contained in its advertisements.